Support & Help Center

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Our support team typically responds within 24 hours

⚡ Most emails answered within 4 hours during business hours

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Frequently Asked Questions

I lost my access link. How do I get it back?
No problem! Simply email us at guita@lokal-portal.com with the email address you used for your purchase. Include your order confirmation or receipt if you have it. We'll send you your dashboard link within a few hours. Make sure to bookmark it this time!
How do I access the CAGED System Mapper?
1. Go to your dashboard (bookmark it!)
2. Find the "CAGED System Mapper" course card (it has a green checkmark)
3. Click the "Access Now" button
4. The interactive tool will open in your browser
5. Bookmark that page too for quick access!
The tool isn't loading. What should I do?
Try these steps:
1. Refresh the page (press F5 or Ctrl+R / Cmd+R)
2. Clear your browser cache (Ctrl+Shift+Delete / Cmd+Shift+Delete)
3. Try a different browser (Chrome, Firefox, Safari, Edge all work)
4. Check your internet connection
5. Still not working? Email us with details about your browser and device!
Do I need to download anything?
Nope! Everything works in your web browser. No downloads, no installations, no apps required. Just click the link and start learning. Works on desktop, laptop, tablet, and phone!
How long do I have access?
Lifetime access! Your purchase is a one-time payment with no recurring fees. You can access the CAGED System Mapper whenever you want, forever. Plus, you'll get free updates if we improve the tool!
Can I access this on my phone/tablet?
Yes! The CAGED System Mapper is fully responsive and works great on phones and tablets. Just open the link in your mobile browser (Safari, Chrome, etc.). The interface adapts to your screen size automatically.
When will the other courses (Progression Master, Scale Mania) be available?
Great question! We're actively developing these courses. Click the "Notify Me" button on your dashboard to join the waitlist. We'll email you as soon as they launch. Early customers often get special launch pricing! 🎉
Can I share my access link with friends?
We appreciate the thought, but access links are for personal use only. Each purchase supports the development of new courses and features. If your friends want to learn, they can purchase their own access. Thanks for understanding!
I want a refund. What's your policy?
We want you to be happy! If you're not satisfied with your purchase, email us at guita@lokal-portal.com within 30 days and we'll issue a full refund, no questions asked. We'll also try to resolve any issues you're experiencing first.
How do I use the CAGED System Mapper?
Quick Start Guide:
1. Select a CAGED shape (A, E, D, C, or G) from the dropdown
2. Choose Major or Minor mode
3. Use the slider to move the shape up the fretboard (0-12 frets)
4. Watch the chord name change in real-time!
5. Click on the reference table to jump to specific positions

The color-coded fretboard shows you exactly where to place your fingers. Red = root notes, Purple = chord tones, Green = open strings.
Will there be more courses in the future?
Absolutely! We're building a complete guitar learning platform. Coming soon:
Progression Master - Chord progressions & songwriting
Scale Mania - All essential guitar scales
Strumming Mastery - Advanced rhythm techniques
• And more!

Join the waitlist on your dashboard to be notified when they launch!

Troubleshooting Guide

🔧 Common Issues & Solutions

  1. Page won't load: Clear your browser cache and try again
  2. Slider not working: Make sure JavaScript is enabled in your browser
  3. Forgot bookmark: Check your browser's bookmark manager (Ctrl+Shift+O / Cmd+Shift+O)
  4. Wrong chord showing: Refresh the page or try a different browser
  5. Mobile display issues: Try rotating your device or using landscape mode
  6. Lost confirmation email: Check your spam folder or contact us for a new one

Technical Requirements

💻 What You Need

  1. Browser: Chrome, Firefox, Safari, or Edge (any modern browser)
  2. Internet: Active internet connection required
  3. JavaScript: Must be enabled (it is by default)
  4. Screen: Works on any screen size (desktop, tablet, mobile)
  5. Device: Windows, Mac, Linux, iOS, Android - all supported!

Still Need Help?

Can't find what you're looking for? We're happy to help!

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