Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you purchase our courses, we collect:

• Email Address: Used for order confirmation, product delivery, and customer support
• Name: For personalization and order processing
• Payment Information: Processed securely through Stripe (we do not store credit card details)

1.2 Automatically Collected Information

When you use our platform, we may automatically collect:

• Browser Type and Version: To ensure compatibility
• Device Information: To optimize the user experience
• IP Address: For security and fraud prevention
• Usage Data: Which courses you access and how you use our tools

2. How We Use Your Information

We use your information to:

• Deliver Your Purchase: Provide access to the courses you've purchased
• Process Payments: Complete transactions through Stripe
• Provide Customer Support: Respond to your inquiries and resolve issues
• Send Important Updates: Notify you about new courses, updates to existing content, or changes to our policies
• Improve Our Services: Understand how customers use our platform to make it better
• Prevent Fraud: Detect and prevent fraudulent transactions

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We share your information with trusted third parties who help us operate our business:

• Stripe: Payment processing (they have their own privacy policy)
• Hosting Providers: To host our website and deliver content
• Email Service Providers: To send you order confirmations and updates

3.2 We Do NOT:

• ❌ Sell your personal information to third parties
• ❌ Share your information for marketing purposes without consent
• ❌ Spam you with irrelevant emails
• ❌ Use your data for purposes other than those described here

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4. Data Security

We take data security seriously and implement industry-standard measures:

• Secure Payment Processing: All payments are processed through Stripe using SSL encryption
• HTTPS Encryption: Our website uses HTTPS to protect data in transit
• Limited Access: Only authorized personnel can access customer information
• Regular Security Reviews: We continuously monitor for vulnerabilities

5. Your Rights and Choices

5.1 Access Your Data

You have the right to request access to the personal information we hold about you. Contact us at guita@lokal-portal.com to request your data.

5.2 Correct Your Data

If any information we have about you is incorrect, you can request that we update it.

5.3 Delete Your Data

You can request deletion of your personal information, subject to legal and operational requirements (e.g., we may need to retain purchase records for tax purposes).

5.4 Opt-Out of Marketing

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

5.5 Do Not Track

Our website does not currently respond to "Do Not Track" signals from browsers.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our platform.

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. International Users

If you are accessing our services from outside the United Arab Emirates, please be aware that your information may be transferred to, stored, and processed in the UAE or other countries where our service providers operate.

9. Retention of Information

We retain your personal information for as long as:

• You have an active account or access to our courses
• Needed to provide you with services
• Required by law (e.g., tax records, transaction history)
• Necessary to resolve disputes or enforce agreements

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if the changes are substantial
• Post a notice on our website

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

We will respond to your inquiry within 30 days.

12. Your Consent

By using our platform and purchasing our courses, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.